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How to handle quality issues?
A We have a strict quality control system. If there is indeed a product quality problem, we will verify it immediately and provide re-delivery, replacement or corresponding solutions.
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How to contact your sales team and get a quotation?
A You can send inquiries via website message, email or online contact. We will arrange sales to follow up and provide official quotation within 24 hours.
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How are orders shipped and delivered?
A We flexibly deliver goods to customers via various logistics methods including land, sea, and air transportation, monitoring the entire shipping process and strictly controlling packaging and handling to ensure the goods arrive safely, on time, and in perfect condition.
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What payment terms and trade terms do you accept?
A We accept common foreign trade payments such as T/T, L/C, and regular trade terms including FOB, CIF, CNF, etc.
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How long is the general production lead time?
A The production cycle for regular products is about 7–15 working days, and customized products will be confirmed separately according to process complexity.
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Do your products meet international environmental and safety standards?
A All our products comply with international common environmental, quality and relevant safety standards, and can be smoothly exported to most countries and regions around the world.
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Do you support customized specifications and processing services?
A We support customization of paper grammage, size, roll/sheet specifications, and provide customized processing services to meet special application requirements of different customers.
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What is your minimum order quantity (MOQ)?
A MOQ varies by product. Regular orders are based on tons or rolls. Details can be negotiated according to customer requirements, and small trial orders are supported.
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Can you provide samples? Are samples free?
A Regular samples are available free of charge, while international freight shall be borne by the customer.
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What main paper products do you produce?
A We focus on producing various specialty paper, with core products including parchment paper, bible paper, dictionary paper, coated base paper, etc., widely used in high-end printing, food packaging, industrial supporting, book publishing and other fields.
